1. Interpretation and Definitions
Interpretation

Words with capitalized initials have defined meanings under the conditions stated below. These definitions apply equally whether they appear in singular or plural form.

Definitions

Affiliate means any entity that controls, is controlled by, or is under common control with Flybiz Business Setup Services.

Country refers to United Arab Emirates.

Company (referred to as “Flybiz”, “we”, “us”, or “our”) refers to Flybiz Business Setup Services, Dubai, United Arab Emirates, including its affiliates, associates, and related parties.

Device means any device capable of accessing the Service, including computers, mobile phones, and tablets.

Service refers to Flybiz’s website and all business setup, consultancy, and PRO services offered.

Terms and Conditions (also referred to as “Terms”) means this full agreement between the Client and Flybiz regarding use of the Services.

Third-Party Social Media Service means any external social media or digital system integrated with or displayed through the Service.

Website refers to Flybiz Business Setup Services, accessible via our official web portal.

You / Client means any individual or legal entity engaging with Flybiz or using our Services.

2. Scope of Services and Engagement

2.1 General Services

Flybiz provides business setup consultancy, PRO services, visa support, and related corporate services. The exact scope, timings, and deliverables will be defined in the proposal, quotation, invoice, or written agreement.

2.2 Third-Party Payment Handling

Flybiz may process payments on behalf of the Client to government bodies, Freezones, banks, courts, and other authorities.
However, Flybiz does not control or influence final decision-making by these institutions.

3. Our Rights and Responsibilities

3.1 Professional Conduct

Flybiz operates in accordance with UAE laws and commits to reasonable care, diligence, and service quality.

3.2 Limitation of Liability

Flybiz is not liable for:

• Delays by government entities
• Regulatory changes
• Rejections by authorities
• Loss of profit, business interruption, or reputational damage

Our maximum liability is limited to the fees paid directly to Flybiz for the specific service.

3.3 Information Accuracy

Flybiz provides accurate guidance based on the rules at the time of signing. Rules or fees imposed later by authorities are beyond our control.

3.4 Third-Party Changes

We promptly inform Clients of changes in government fees, regulations, or timelines, but we are not responsible for such changes.

3.5 Exemption from Liability

Flybiz is not liable for third-party or government-related adjustments after signing the agreement.

3.6 KYC Documents & AML Compliance

Clients must submit all KYC documents required under UAE AML/CFT laws.

Flybiz reserves the right to refuse or terminate a Client relationship if:

• Requested KYC documents are incomplete
• Documents appear inaccurate or fraudulent
• Client poses an AML/CFT risk
• Legal requirements prohibit continuation

4. Client Responsibilities

4.1 Compliance

Clients must follow UAE laws and avoid any misuse of Flybiz services.

4.2 Service Usage

Services are non-transferable unless approved by Flybiz.

4.3 Payment & Documentation

Delays caused by late documentation, non-payment, or incomplete submissions will push timelines without liability on Flybiz.

4.4 Third-Party Terms

Clients must comply with Freezone, Mainland, bank, or immigration terms wherever applicable.

4.5 Indemnification

Clients indemnify Flybiz against losses or changes arising due to external regulatory updates beyond our control.

5. Payment Terms

5.1 Advance Payment

All services require advance payment prior to commencement.

5.2 Fee Structure

Fees will be detailed in the invoice/proposal.

5.3 Disputes

Any invoice dispute must be raised immediately. Undisputed amounts remain payable.

5.4 Adjustments

Fees may change due to scope change, Client delays, or new government rules.

5.5 Third-Party Charges

All government fees and third-party charges are the Client’s responsibility.

6. Cancellation, Refund & Forfeiture Policy

6.1 Cancellation by Flybiz

Late payments may result in suspension or termination after notice.

6.2 Cancellation by Client

A written request must be submitted.
If services have started, fees may be partially or fully forfeited.

6.3 Refund Policy

• Once the deposit is paid and services have commenced, fees are strictly non-refundable.
• If no separate service fee is defined, Flybiz will deduct 15% or AED 1,050 (whichever is higher) as service fee.
• Government fees already paid are non-refundable.
• Refunds arising from government rejection depend on written confirmation from the authority.

6.4 Withdrawal Before Submission

If withdrawing before government submission, a 15% handling fee applies.

6.5 Forfeiture Clause

If the Client does not proceed with services for 2 months from the date of payment, the full amount is forfeited.

7. Exit Policy

7.1 NOC Requests

Once onboarding is complete:

 Flybiz will not issue a NOC unless the Client pays AED 5,000.
 This applies even if the Client wishes to continue directly with the Freezone/Mainland authority or another provider.

7.2 Termination of Obligations

Once files are transferred or NOC is issued, Flybiz has no further obligations.

7.3 Return of Documents

All original documents must be returned. Lost/damaged documents require a police report.

7.4 Pending Payments

All outstanding dues must be settled before any cancellation or file transfer.

8. Confidentiality

Both parties agree to maintain strict confidentiality regarding business strategies, financial information, client data, or any sensitive information shared.

9. Force Majeure

Flybiz is not liable for delays caused by uncontrollable events including natural disasters, government shutdowns, or technical failures.

10. General Terms

10.1 Notices

Official communication must be sent to Flybiz’s designated email or registered office.

10.2 Entire Agreement

These Terms supersede all prior communications.

10.3 Assignment

Clients cannot transfer rights or obligations without approval.

11. Website Terms of Use

(Identical in structure to competitor, rewritten for Flybiz)

Sections include:
Website access rules
Privacy & data protection (UAE PDPL aligned)
Intellectual property rights
Cookies policy
User restrictions
Updates to website/services

12. Estimated Timelines (Indicative Only)

Company Setup: 5–7 working days
Establishment Card: 4 working days
Entry Permit: 3–4 working days
Medical Test: 3–4 working days
Biometrics: 3–4 working days
Visa Stamping: 2–3 working days
Emirates ID: 3–4 working days

Timelines depend on authorities and may vary.

13. Governing Law

These Terms are governed by the laws of the United Arab Emirates.

14. Dispute Resolution

Disputes must first be addressed through written notice to Flybiz:

info@flybiz.ae
Flybiz Business Setup Services, Dubai, UAE

If unresolved, disputes fall under the exclusive jurisdiction of Dubai Courts.

15. Injunctive Relief

Flybiz may seek immediate legal action for misuse, fraud, or intellectual property violations.

16. No Refund & No NOC Clause

Once deposit is paid and onboarding begins:

Fees are non-refundable
Flybiz will not issue NOC unless AED 5,000 is paid
Clearance certificate is issued only if Flybiz is at fault due to a severe service error